top of page

Refund Policy

Last Updated: October 2026

At Aura CMS (auracms.com.au), we are committed to empowering churches and faith communities across Australia with intuitive, secure, and AI-driven management tools. We understand that church budgets and ministry transitions require care and flexibility. This policy outlines our terms regarding subscriptions, customisations, and refunds.

1. Free Trial & Evaluation Period

We encourage all ministries to experience Aura CMS before making a long-term commitment:

  • Demo & Trial: We offer personalized walkthroughs and trial access so your leadership team and volunteers can test the AI pastoral assistant and administrative tools.

  • No Obligation: You will not be charged during an authorized trial period.

2. Software Subscription Cancellation

  • Monthly Subscriptions: You may cancel your monthly subscription at any time via your account dashboard or by contacting our Sydney support team. Your cancellation will take effect at the end of the current billing cycle, and you will retain full access until then. No partial or prorated refunds are issued for unused days within a billing month.

  • Annual Subscriptions (30-Day Peace of Mind):

    • If you subscribe to an annual plan and decide Aura CMS is not suitable for your church within the first 30 days, we will issue a full refund of your annual software fee, no questions asked.

    • After the initial 30 days, annual subscriptions are non-refundable, but access remains active through the remainder of the prepaid year.

3. Bespoke Customisation & Setup Services

  • Monthly Subscriptions: You may cancel your monthly subscription at any time via your account dashboard or by contacting our Sydney support team. Your cancellation will take effect at the end of the current billing cycle, and you will retain full access until then. No partial or prorated refunds are issued for unused days within a billing month.

  • Annual Subscriptions (30-Day Peace of Mind):

    • If you subscribe to an annual plan and decide Aura CMS is not suitable for your church within the first 30 days, we will issue a full refund of your annual software fee, no questions asked.

    • After the initial 30 days, annual subscriptions are non-refundable, but access remains active through the remainder of the prepaid year.

4. Australian Consumer Law (ACL)

  • Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). If our software experiences a major failure or prolonged outage that cannot be remedied within a reasonable timeframe, you are entitled to cancel your agreement and seek a refund for the affected service period.

5. Data Export Upon Cancellation

  • Your church's data privacy is our highest priority (backed by SOC 2 Type II and ISO 27001 standards). If you choose to terminate your subscription:

  • You will have 30 days to export all member records, giving histories, and ministry data in standard formats (e.g., CSV, Excel) before accounts are decommissioned.

  • We ensure complete data handling compliance and secure deletion protocols upon request.

6. Contact Our Sydney Support Team

bottom of page